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  • GENERAL TERMS
    • During the design process it is expected that the client will work with YolkMedia to reach the results outlined and agreed to in the Graphic Design Proposal.
      • In this regard the client agrees that it is their own responsibility to provide YolkMedia with all the content required for a website in order for YolkMedia to complete the Website Design and Development as indicated in the Client Information Requirement sheet.
    • The laws of the Republic of South Africa shall govern this proposal.
       
  • FINANCIAL POLICY
    • You will receive the full invoice (100%) after the acceptance of the Graphic Design Proposal.
      • Full payment is required upon commencement of the project, unless otherwise stated.
    • All prices exclude VAT unless stated otherwise
    • Price includes up to two (2) concepts, and two (2) proofs from concept approval
    • The charges for the services and the payment terms applicable are set out in the Graphic Design Proposal.
    • Annual price increase: Our financial year runs from 1 March to 28 February and a standard price increase will occur on 1 March every year. We will communicate the details of the increase to our clients.
    • It is common during the design process that additional materials may become necessary i.e. stock photography or a requested commercial font is required. In this instance, the customer agrees that any additional charges for extras will be applied to the final design fees and will be payable in addition to scope as set out above.
      • Should this be required and thereafter agreed upon, the customer shall be invoiced separately and payment must be made within 21-days from date of invoice.
  • COPYRIGHTS, OWNERSHIP AND TRADEMARKS
    • By supplying text, images and other data to YolkMedia for inclusion in the client’s brochure / website or other medium, the client declares that they hold the appropriate copyright and/or trademark permissions. The ownership of such materials will remain with the client, or rightful copyright or trademark owner.
    • By supplying images, text, or any other data to YolkMedia, the client grants YolkMedia permission to use this material freely in the pursuit of the design and to utilise the designs in YolkMedia’s portfolio unless agreed otherwise.
    • Should YolkMedia, or the client supply an image, text, audio clip or any other file for use in a website, multimedia presentation, print item, exhibition, advertisement or any other medium found to be copyright and royalty free, which subsequently emerges to have such copyright or royalty usage limitations, the client will agree to allow YolkMedia to remove and/or replace the file.
    • The client agrees to fully indemnify and hold YolkMedia free from harm in any and all claims resulting from the client in not having obtained all the required copyright, and/or any other necessary permissions.
    • YolkMedia may use any artwork/design for its own promotion and portfolio use
    • Copyright of all graphic design work is retained by YolkMedia including copy, concepts, ideas, proofs and open files (unless specifically released at additional fees and copyright transfer forms signed)
  • ALTERATIONS, REVISIONS AND SUPPLY OF CONTENT
    • The client agrees that changes required over and above the estimated work or required to be carried out after acceptance of the draft design will be liable to a separate charge.
    • The client agrees that YolkMedia holds no responsibility for any amendments made by any third party, before or after a design is published.
    • Unless otherwise negotiated, or YolkMedia’s copywriting services are used, the client must supply text for their project in text file format at the start of the project as well as graphics (logos, images, etc.) to be used. Text should be as close as reasonably possible to final format, with accuracy of content, spelling and grammar checked and little to no formatting (includes text from previous websites). YolkMedia assumes all written content adheres to copyright laws.
    • Images are also expected to be supplied before work begins, unless by prior negotiation or if using YolkMedia’s photography or stock image services. Images should be supplied in the highest resolution electronic format possible, i.e. logos/images in original Illustrator / Photoshop format, or hi-res JPEG files (300 dpi). YolkMedia assumes that all correct permissions have been sought and/or royalties paid for images used.
    • Unless otherwise quoted or negotiated, projects include two rounds of minor changes or author’s revisions of the chosen project only. Following two revisions per project, an additional hourly fee will be charged. We will advise you and seek your agreement before proceeding with any work that will incur additional charges.
       
  • DESIGN PROJECT DURATION
    • Any indication given by YolkMedia of a design project’s duration is to be considered by the client to be an estimation. YolkMedia cannot be held responsible for any project over-runs, whatever the cause. Estimated project duration should be deemed from the date that the full payment/deposit has been cleared and is received by YolkMedia.
       
  • RIGHTS OF REFUSAL
    • YolkMedia will not include in its designs, any text, images or other data which it deems to be immoral, offensive, obscene or illegal.
    • All advertising material must conform to all standards laid down by all relevant advertising standards authorities.
    • YolkMedia also reserves the right to refuse to include submitted material without given reason.
    • Any images and/or data that YolkMedia does include in all good faith, and then finds out that it contravenes these Terms and Conditions, the client is obliged to allow YolkMedia to remove the contravention without hindrance, or penalty.
    • YolkMedia is to be held in no way responsible for any such data being included.
       
  • CANCELLATION
    • All cancellation requests to be sent to info@yolkmedia.co.za
    • If a client cancels or alters any order or part order at any time after YolkMedia has received the order, YolkMedia reserves the right to render additional costs.
       
  • DISCLAIMER
    • YolkMedia makes no warranties of any kind, express or implied, for any and all products and/or services that it supplies.
    • YolkMedia will not be held responsible for any and all damages resulting from products and/or services it supplies.
    • While YolkMedia will take reasonable steps to investigate any unsatisfactory result and rectify issues where they can, they will accept no responsibility for any consequential loss after following a client brief.
    • The client agrees not to hold YolkMedia responsible for any such loss or damage.
    • Any claim against YolkMedia shall be limited to the relevant fee(s) paid by the client.
    • YolkMedia reserves the right to use the services of sub-contractors, agents and suppliers and any work, content, services and usage is bound by their Terms and Conditions.
    • YolkMedia will not knowingly perform any actions to contravene these and the client also agrees to be so bound.